The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is a law passed by the Ontario legislature that allows the government to develop and enforce standards for accessibility. The purpose of the AODA is to have a fully accessible Ontario by 2025. In order to achieve this goal, the province is establishing accessibility standards in five different areas:
- Customer Service
- Built Environment
- Information and Communications
- Transportation, and
The Accessibility Standard for Customer Service, O. Reg 429/7 was the first standard to become law, and came into effect for the public sector on January 1, 2010.
Algonquin Highlands Accessible Customer Service Policy
The Township of Algonquin Highlands has developed a Customer Service Policy for Providing Goods and Services to People with Disabilities.
The policy includes information on:
- Provision of goods and services to persons with disabilities
- Communication with persons with disabilities
- Use of assistive devices, service animals and support persons
- Notice of disruption in services
- Training requirements for staff, contractors and volunteers
- Feedback process
- Document requirements
The policy document is available below or in paper copy from the Municipal Office upon request.
Our goal at the Township is to meet and surpass customer service expectations while serving people with disabilities. We welcome and appreciate all comments on our delivery of service, as it helps us identify areas where improvements can be made. Feedback may be provided in person, by telephone or fax, in writing or by email. Download a printable version of our Feedback Form, and return it to the address below. Forms are also available at the Township offices.
Additional Information & Links
Chief Administrative Officer/Clerk
DocumentsCustomer Feedback Form
Customer Service Policy for Providing Goods and Services to People with Disabilities
Integrated Accessibility Policy